Engineer II, Global Product Support

This role is part of ASM's Global Product Support team, where you'll function as the go-to technical expert for resolving highly complex electro-mechanical and software system issues that exceed standard troubleshooting capabilities. You'll diagnose and debug problems escalated by field engineers, work directly with customers on critical installations, and provide technical training while partnering with engineering teams to drive continuous improvement. The position requires extensive semiconductor manufacturing knowledge and the ability to operate effectively under pressure in time-critical situations. This role suits experienced engineers who thrive on solving complex problems, enjoy direct customer interaction, and are willing to travel globally to support field operations and critical escalations. You'll be someone who combines strong analytical skills with excellent communication abilities, capable of explaining sophisticated technical concepts to diverse audiences. This is ideal for an engineer ready to make a tangible impact on tool performance and customer satisfaction at a global scale.