Global Product Support Manager

This role owns the service outcomes and business performance of a KLA product family, from new-product introduction through mature fleet support. It leads customer escalation governance, service-cost improvement, fleet availability and performance, technical-support coverage, and executive customer reviews. The manager coordinates NPI, sustaining, engineering, manufacturing, and technical-support stakeholders, using operational data and influence rather than direct authority to drive decisions. The position also ensures that products are properly prepared for field deployment, including training, documentation, spare parts, tooling, and support plans. It suits an experienced semiconductor capital-equipment service or engineering leader who is comfortable with major fab customers, financial accountability, analytics, global travel, and managing complex matrixed organizations.