Customer Service Engineer – RAPID AZ

This position is part of KLA Services and supports customers using complex semiconductor manufacturing equipment. The engineer investigates difficult system-level issues by phone or onsite, restores equipment performance, and works to reduce production downtime. Responsibilities also include assisting installations, supporting demonstrations and field projects, managing return materials activities, and documenting recurring problems for internal teams. The role requires direct customer interaction and a strong focus on service quality and satisfaction. It may suit an technically minded problem-solver with engineering education or relevant experience who is comfortable working both independently and with customers and technical specialists.