Technical Product Support Engineer-Semiconductor Equipment Escalations

This engineer serves as a second-level escalation resource when field teams cannot resolve problems with KLA semiconductor equipment. The work spans interconnected optical, electrical, mechanical, electro-mechanical, computer-control, and software systems, requiring structured diagnosis and practical recovery planning. The engineer partners with field personnel, product specialists, and engineering groups to restore equipment performance and reduce customer downtime. Responsibilities also include documenting investigations, preparing technical and post-event reports, supporting installations or upgrades, and training other technical staff. This position suits an experienced equipment troubleshooter who is comfortable with urgent customer issues, worldwide travel, hands-on work, and a Sunday-through-Wednesday four-day schedule.