Technical Product Support Engineer-Semiconductor Equipment Escalations

This engineer serves as a second-level escalation partner for field teams handling difficult or unresolved KLA equipment issues. The work spans integrated optical, electrical, mechanical, electro-mechanical, computer-control, and software systems, with the goal of restoring equipment performance and reducing customer downtime. The engineer collaborates with field service, product specialists, and engineering groups to develop recovery plans and may provide short-notice support at domestic and international customer locations. Responsibilities also include installation or upgrade assistance, technical reporting, post-event analysis, and knowledge transfer to other engineers. The role suits a hands-on systems troubleshooter with semiconductor or other complex capital-equipment experience who can communicate clearly and remain customer-focused under pressure.