Senior Engineer II, Technical Support

This role focuses on managing the entire lifecycle of new tool introductions at semiconductor manufacturing facilities, from initial demo lab work through customer ramp and full operational readiness. You will coordinate between ASM's engineering and product support teams and regional field operations to ensure tools are properly installed, validated, and that local teams are fully trained for independent support. The position requires extensive travel (50%+ minimum) to customer sites and manufacturing facilities across multiple regions to oversee installations, troubleshoot technical issues, and mentor field service engineers. This opportunity suits senior technical professionals with strong semiconductor or specialized equipment experience who excel at problem-solving, cross-functional collaboration, and can thrive in fast-paced, complex technical environments. You'll combine hands-on technical expertise with leadership capabilities to drive customer success and mentor developing engineers. The role offers significant impact in supporting cutting-edge semiconductor technology that powers emerging innovations like AI, 5G, and autonomous systems.