Technical Product Support Engineer-Semiconductor Equipment Escalations

This engineer supports KLA’s Services organization by resolving difficult equipment problems that field teams cannot isolate or correct. The work spans optical, electrical, mechanical, electro-mechanical, computer-control, and integrated software systems, with the goal of restoring performance and reducing customer downtime. The engineer collaborates with field personnel, product specialists, and engineering groups, while also producing technical reports, postmortems, training, and troubleshooting documentation. Occasional installation, upgrade, relocation, and on-site customer support assignments are included, with regional and international travel required. This position suits a hands-on problem solver with experience in semiconductor or other sophisticated capital equipment and the communication skills to support urgent escalations effectively.