Technical Support Engineer II

This position supports Axon’s software customers by investigating, diagnosing, and resolving technical problems across products and systems. The engineer will manage customer interactions, assess ticket urgency, coordinate with engineering, and confirm that issues are fully resolved. The role also includes creating knowledge base content, contributing to support initiatives, and participating in an on-call rotation for outage escalations. It sits within the Technical Support function and works closely with law enforcement customers and other Axon support teams. This opportunity suits an independent, technically capable support professional who communicates well with both technical and non-technical audiences and is comfortable working in a fast-moving environment.