Technical Product Support Engineer -Semiconductor Equipment Escalations

The engineer joins KLA’s flexible Jumper Team within Services to resolve complex equipment issues for panel-process and OSAT customers. Responsibilities include creating action plans, traveling to customer sites for surge or ramp-up support, analyzing system data, and coordinating with build, sustaining, field, and design engineering groups. The role also turns troubleshooting experience into documented Best-Known-Methods, technical reports, training, and continuous-improvement recommendations that help reduce repair times across other sites. It suits an independent engineering professional who enjoys hands-on mechanical, electrical, and electronics diagnostics, customer-facing problem solving, and frequent travel in clean-room environments. The position is particularly appropriate for someone seeking deep expertise in advanced semiconductor equipment and cross-functional escalation work.