Vice President, Customer Success

The Vice President of Customer Success will guide the next stage of development for Axon’s customer-facing organization and strengthen how it delivers value across the company’s SaaS and public safety offerings. This leader will manage a multi-layered team, build leadership capacity, establish scalable processes and metrics, and improve the use of customer and product data. They will remain closely connected to customers and frontline teams, addressing risks, adoption challenges, escalations, and opportunities for better outcomes. The position partners extensively with Sales, Product, Support, Marketing, and executive leadership to align customer strategy and resolve issues spanning multiple functions. It suits an experienced SaaS or customer operations executive who can combine strategic vision with hands-on execution in a complex, rapidly growing environment.