Senior Specialist I, Customer Service

This early-career position supports daily operational continuity and helps improve processes within ASM’s customer service and field support functions. The specialist works with account managers, logistics, and other departments to coordinate activities, resolve workflow issues, and maintain compliance with company standards. Responsibilities also include producing reports and dashboards, interpreting operational metrics, and identifying risks or improvement opportunities. The role contributes to projects such as system rollouts, process changes, testing, training, and documentation. It would suit a collaborative professional with a business, operations, supply chain, engineering, or related background who is comfortable using data and enterprise systems.