Specialist II, Customer Service

This position supports daily operations for ASM’s customer service and strategic spares functions, acting as a connection point among account managers, logistics, and other stakeholders. Responsibilities include monitoring workflows, resolving process issues, coordinating cross-functional activities, and maintaining compliance with established requirements. The specialist will also produce operational reports and dashboards, interpret performance metrics, and identify trends or improvement opportunities. They will contribute to projects such as system rollouts, process changes, testing, training, and documentation. The role suits an analytical and organized professional with experience in technology-related customer service, operations, supply chain, logistics, or a similar business environment.