Sr. Field Support Supervisor

This position supervises the delivery of pre-sales and post-sales support for KLA customers and helps strengthen customer retention. Responsibilities include managing escalations, coordinating RMAs and warranty claims, monitoring service processes, identifying training needs, and improving the customer experience. The supervisor works across manufacturing, sales, field service, order processing, and accounting to resolve operational questions and keep commitments on track. The role directly manages technical employees and may advise sub-units while taking an active role in solving schedule or service problems. It suits an experienced technical team lead or supervisor who can analyze operational issues, communicate with varied stakeholders, and guide personnel toward business and customer goals.