Manager III, Customer Engineer - (M3)

This role manages Customer Engineers and supervisors while guiding technical execution and service operations for key customer accounts. Responsibilities include forecasting staffing and financial needs, managing installations, warranties, inventories, service agreements, escalations, and system uptime commitments. The manager hires and develops team members, promotes safe working practices, and maintains communication, performance goals, and career growth plans. The position also partners with sales and marketing to expand service opportunities and drives process improvements that enhance technical quality and efficiency. It suits an experienced semiconductor equipment or field service leader with strong people-management, customer-facing, and operational problem-solving skills.