Technical Support Engineer (m/f/d) - Arizona

This position supports semiconductor equipment customers by managing software-related service activities, analyzing equipment performance, and helping resolve complex technical issues. The engineer will work closely with customers, field service personnel, sales, manufacturing, quality, product management, and headquarters teams, while also supporting escalations at customer sites when needed. Responsibilities include maintaining software versions, leading or contributing to failure investigations, preparing technical documentation, coordinating training and logistics, and improving equipment uptime and reliability. The role also involves hotline support, development of troubleshooting guides, mentoring junior staff, and occasional quotation support for upgrades and services. It is well suited to an experienced electronics or electromechanical support professional who is comfortable working with semiconductor tools, customers, cross-functional teams, travel, and potentially demanding service situations.