Manager, Field Service

This manager directs field service delivery for a strategic semiconductor equipment account, coordinating internal technical groups and customer stakeholders to maintain equipment availability and resolve complex issues. Responsibilities include setting escalation plans, applying disciplined root-cause methods, managing service metrics and resources, and preparing installations through staffing, parts, tools, training, and documentation. The position also owns safety, quality, compliance, risk management, budgets, and continuous improvement across the account. It includes coaching managers, engineers, and technical leads while building stronger qualification standards, procedures, knowledge-sharing practices, and succession plans. The role suits an experienced semiconductor or capital-equipment service leader who can balance customer production demands with commercial and operational constraints and communicate effectively across global teams.