Professional Services Manager II

This position sits within Axon’s Field Services organization and serves as the technical lead for customer deployments from planning and site readiness through commissioning, documentation, and handoff. The manager will configure and troubleshoot networking, cameras, Windows systems, cellular equipment, vehicle technology, and other Axon solutions while coordinating with customers, subcontractors, and internal teams. Success requires balancing technical standards, customer needs, timelines, and long-term system supportability. The role also includes training customer personnel, maintaining deployment records, identifying risks, and sharing feedback to improve service processes. It suits an experienced field engineer or technical implementation professional who is comfortable working independently, communicating with varied stakeholders, and traveling extensively.