Senior Manager, Customer Success

The Senior Manager will oversee Customer Success for Axon’s Justice and Corrections customers, developing a strong team and establishing consistent approaches to account management, adoption, health monitoring, and executive engagement. The role combines people leadership with direct involvement in customer meetings, complex escalations, and field activity. It also requires using platforms such as Salesforce and Gainsight to identify trends, prioritize action, and improve outcomes including retention, satisfaction, and advocacy. The manager will collaborate closely with Sales, Product, Professional Services, Support, and Operations to resolve challenges and bring customer insights into company decisions. This opportunity suits an experienced Customer Success leader who can create structure in a growing environment, coach varied talent, influence cross-functional partners, and travel approximately 25–50%.