Customer Service Engineer – RAPID AZ

This position is part of KLA’s Services organization and supports customers through remote assistance and on-site field service for complex equipment problems. The engineer investigates system-level failures, performs repairs without established procedures when necessary, supports installations and demonstrations, and coordinates with technical teams on critical issues. The role also includes documenting service activity, managing return and repair processes, and sharing recurring issue knowledge across support functions. It is suited to a technically trained professional who enjoys solving complex problems, working directly with customers, and balancing independent field work with collaboration. Training includes classroom and on-the-job learning, with approximately 20% travel after training.