Assistant Director, AI & Service Innovation

This position leads the planning, delivery, and ongoing governance of AI, conversational technology, and workflow automation initiatives supporting university service operations. It manages staff, contractors, cross-functional projects, and the pipeline of proposed improvements, translating institutional needs into prioritized programs. The role partners with academic and administrative units, integrates solutions with enterprise platforms, and uses service metrics and analytics to improve efficiency and user outcomes. It also establishes safeguards for responsible AI, data protection, transparency, and compliance with university requirements. This opportunity suits an experienced technology or service-innovation manager who can lead change, build trusted partnerships, communicate with diverse audiences, and foster an inclusive, psychologically safe team culture.