Systems Support Analyst

This position supports faculty, staff, alumni, and students by resolving hardware, software, connectivity, and endpoint management issues through both onsite and remote assistance. The analyst deploys and refreshes computers, manages inventories, tests technology updates, supports instructional and meeting spaces, and maintains service records and documentation. The role is part of Thunderbird’s Information Technology Department and involves collaboration with other university departments on technology services and projects. It may also include supervising student employees, advising on technology purchases, and supporting internal events. This opportunity suits an IT support professional with strong customer service skills and experience across Windows, Mac, Linux, mobile platforms, enterprise management tools, and ticketing systems.