PSO Program Manager, Community Connect

This position sits within Axon’s Professional Services Operations function and helps scale Community Connect deployments across U.S. and international agencies. The manager will monitor program performance, work orders, dependencies, customer risks, and technical readiness while ensuring delivery teams have effective workflows and documentation. They will collaborate with Product, Engineering, Support, Sales, Finance, and other groups to resolve blockers and improve customer outcomes. The role also provides hands-on guidance for hardware activation, networking, connectivity, video integration, troubleshooting, and occasional onsite technical support. It suits an organized program or technical operations professional who can manage complex customer engagements, translate technical issues into clear actions, and build repeatable playbooks and training resources.