Manager, Software Technical Account Managers

This manager will oversee customer-facing TAMs working across embedded, regional, and traveling engagement models. They will coach team members, monitor account health and delivery risks, and ensure consistent execution across implementation, onboarding, adoption, stabilization, and ongoing operations. The role also serves as a senior escalation point, partnering with agencies and internal teams such as Sales, Support, Engineering, Product, and Customer Success. Success requires strengthening processes, using metrics to improve performance, and building reliable customer ownership across complex accounts. It suits an experienced technical delivery leader who can guide distributed teams, communicate effectively in high-stakes environments, and is motivated by Axon’s public safety mission.