Manager, Software Technical Account Managers

This management position oversees a team of Technical Account Managers responsible for supporting public safety agencies through the full customer lifecycle with Axon's cloud software and devices. The role combines direct people leadership with accountability for customer outcomes, requiring the manager to coach individual contributors, maintain visibility into account health and escalations, and drive operational excellence through data and process improvement. The position sits at the intersection of multiple functions, requiring partnerships with Sales, Professional Services, Support, Product, and Engineering to ensure aligned delivery. This role suits experienced customer-facing technical leaders who thrive in complex, mission-driven environments and can balance reactive customer needs with proactive portfolio management while building trusted relationships with both internal leadership and agency stakeholders.