Sr Customer Success Manager - Justice

This position serves as the primary strategic partner for large justice-sector customers, helping them improve legal and operational workflows through Axon’s products. The manager will guide success planning, monitor adoption, coordinate escalations, deliver training, and communicate customer progress to senior leaders. Working within the Customer Success function, the role also collaborates with Sales, Marketing, Training, Product, and other internal teams to shape solutions and identify account growth opportunities. It is well suited to an organized, persuasive customer leader who understands prosecutor or public defender environments and can manage complex stakeholders and competing priorities. Candidates should be comfortable using data to measure engagement, leading process improvements, and operating effectively in high-pressure, changing circumstances.