Technical Support Engineer

This position supports Dedrone by Axon customers and partners worldwide from either the Sterling, Virginia or Mesa, Arizona office. The engineer investigates complex technical issues, manages cases through resolution, documents solutions, and escalates problems appropriately across support, engineering, and development teams. The role combines customer service with hands-on troubleshooting of Linux systems, networks, hardware, and software. It also includes root-cause analysis, on-call responsibilities, weekend coverage, and occasional travel. This opportunity suits a technically capable support professional who communicates clearly with nontechnical customers, takes ownership of issues, and can meet U.S. citizenship and security-screening requirements.