Technical Support Engineer II

Working under the Technical Support Manager, this engineer serves as a key point of contact for customers using Axon’s mission-critical products. The role involves investigating technical problems across applications and systems, assessing ticket urgency, coordinating with engineering, and confirming that customer environments are restored. The engineer also contributes knowledge-base content, supports other support groups, and joins an on-call rotation for major incidents. This position suits an independent, customer-focused problem solver who can communicate with both technical and non-technical audiences and is comfortable working in a fast-moving public safety technology environment. Candidates should bring cloud support experience, project ownership, and familiarity with tools and technologies such as Python, GitHub, JSON, and SQL-related applications.