Systems Support Analyst

This position sits within Enterprise Technology Desktop Services and supports users through in-person, remote, phone, chat, email, and ticket-based channels. The analyst troubleshoots Windows and Mac systems, peripherals, mobile devices, applications, network connectivity, conference-room technology, and standardized computing spaces. Responsibilities include deploying software through enterprise management tools, maintaining equipment inventories, preparing computer images, documenting solutions, and coordinating with vendors or other support teams. The role combines daily operational support with consultation on projects and initiatives intended to improve service quality and user productivity. It would suit an adaptable IT professional who communicates well with technical and nontechnical audiences, works effectively in a collaborative team, and values empathy, inclusion, and continuous improvement.