Senior Specialist I, Customer Service

This position manages end-to-end customer kit operations, including SAP orders, inventory discrepancies, repair tracking, RMAs, and preventive maintenance scheduling. It serves as a coordination point for field service, planning, purchasing, forecasting, logistics, business development, and account teams. The specialist also communicates directly with customers, follows up on requests, and escalates issues to maintain service commitments and strong relationships. The role suits an experienced customer service, supply chain, order fulfillment, or materials planning professional who is comfortable using data to solve problems. A collaborative communicator with SAP and Microsoft Office experience would be well suited to the global, high-tech semiconductor environment.