Strategic Account Manager, NA

This role serves as a senior operational and relationship-management partner within Vantage’s Customer Experience function. It coordinates customer requests, access workflows, notifications, audits, tickets, billing-related activities, and preparations for recurring business reviews. The position works closely with Technical Account Managers and teams across sales, construction, operations, real estate, engineering, and finance to improve service consistency and customer satisfaction. It also leads process development, documentation, reporting, and cross-functional improvement initiatives that can scale with the business. This opportunity suits an organized, influential professional with experience in customer support, project management, sales, or data center operations who can manage competing priorities and communicate effectively with varied stakeholders.