Product Success Manager, Vehicle Intelligence

This customer-facing overlay position serves as the Vehicle Intelligence product specialist across Axon’s broad customer base rather than owning individual accounts or sales. The manager will create adoption programs, webinars, user communities, playbooks, and enablement that help customers and internal teams use products such as Fleet, Fusus, ALPR, Outpost, and Lightpost effectively. They will also coordinate difficult escalations, convert field feedback into prioritized product requirements, and support statewide agency partnerships and API compliance. Success depends on strong collaboration with Customer Success, Sales, Product, Marketing, Support, Legal, and technical teams. The role suits an experienced SaaS or enterprise technology professional who combines customer advocacy, program management, presentation skills, analytical thinking, and the ability to influence without direct authority.