Systems Support Specialist

This position serves as an on-campus technical resource for users needing help with computers, applications, mobile devices, and presentation or meeting equipment. Working within ASU’s Research Technology Support group, the specialist manages tickets, phone inquiries, and walk-up requests while balancing independent work with collaboration from staff and student technicians. Responsibilities include configuring and upgrading devices, installing software, supporting hybrid meeting spaces, and transporting equipment around campus. The role also contributes to internal knowledge resources and provides patient, service-oriented assistance to a varied university community. It is well suited to someone comfortable troubleshooting both Windows and Mac environments, communicating clearly, working in laboratory and office settings, and handling moderate physical equipment-related tasks.