Professional Services Program Manager

The Professional Services Program Manager leads operational initiatives that enhance how Axon's Global Services & Support team plans, deploys, and scales their offerings. Working at the intersection of operations, analytics, and program management, this position partners across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to establish program frameworks, build reporting dashboards, govern project intake, and drive process improvements. The role requires translating business needs into actionable plans with clear metrics, identifying operational blockers, and using data-driven insights to help stakeholders make informed decisions. This position suits someone who thrives in cross-functional environments, combines analytical rigor with communication skills, and is energized by improving how organizations operate at scale.