Senior Manager, Technical Support Engineering

This role leads two specialized technical support engineering teams (Tier 2 and Tier 3) responsible for resolving the most complex customer issues across Axon's Records products and connected hardware ecosystem including body cameras, TASER devices, and evidence management systems. Beyond case resolution, the position drives strategic initiatives to implement AI-powered tools, proactive monitoring, and automation that prevent customer issues before they occur. The role requires strong technical depth in enterprise software, cloud infrastructure, and connected devices, combined with people leadership skills to develop and retain top engineering talent. This position suits experienced technical support leaders who balance hands-on problem-solving with strategic thinking, have managed large technical teams through complex escalations, and want to influence product quality and customer experience at scale within a mission-driven organization.