Professional Services Manager II, Enterprise

As a Professional Services Manager II, you'll bridge the gap between sales and successful customer implementation for Axon's enterprise safety and justice solutions. You'll manage complex deployments of hardware and software products, coordinate with internal teams across sales, product, and customer success, and work directly with C-suite executives and IT leaders at customer organizations. This role combines project management expertise with customer consulting, requiring you to develop training programs, track implementation timelines, and gather feedback that influences product direction. The position is ideal for someone with strong organizational skills and experience implementing technology solutions in large organizations who wants to directly impact how law enforcement and security teams operate. You'll travel extensively throughout North America supporting customer implementations, working autonomously while collaborating across multiple departments. The role offers the opportunity to own significant customer relationships and see measurable outcomes from your implementation guidance.