Professional Services Manager II, Enterprise

This position manages implementation programs for Axon’s digital evidence and body-worn camera solutions, helping enterprise customers integrate them into their operations and achieve measurable workflow improvements. The manager supports sales engagements, assesses deployment needs, defines project plans, and oversees execution across large or technically complex initiatives. They work with senior customer leaders and internal Sales, Customer Success, Finance, and Product teams to resolve issues, capture feedback, and maintain alignment. The role also includes creating training resources, documenting milestones, tracking schedules and resources, and reporting project progress using tools such as Smartsheet. It suits an experienced project or implementation leader who understands SaaS and hardware deployments, communicates effectively with executive stakeholders, and can work independently while traveling extensively.