Technical Support Representative II

The representative will support Axon customers across its connected devices, software, and cloud solutions while meeting service and performance expectations. They will investigate technical problems, guide users through solutions, handle damaged-device processes, and answer product or policy questions. The role also involves tracking recurring issues, reporting bugs, and sharing ideas that improve support operations. It is suited to a customer-minded technical professional with experience supporting software, hardware, web products, or e-commerce platforms. Success requires clear communication, independent problem-solving, comfort with Windows and cloud tools, and the ability to protect sensitive justice-related information.