Technical Support Representative II

This position involves delivering technical support to Axon customers across multiple platforms, troubleshooting both hardware and software problems while maintaining strong customer relationships. You'll develop deep knowledge of Axon's product suite and cloud solutions, serving as a technical resource for customers with varying levels of technical expertise. The role suits someone who combines strong problem-solving abilities with genuine empathy for customer needs, enjoys working in a collaborative team environment, and is motivated by supporting mission-driven technology in the safety and justice sector. Working onsite in Scottsdale four days per week, you'll contribute to process improvements by identifying trends and gaps while independently managing your support responsibilities.