Senior Manager, Technical Support Engineering New

This senior management position oversees two specialized technical support engineering teams responsible for resolving the most complex customer issues across Axon's Records and hardware product lines, including body cameras, TASER devices, and cloud platforms. The role combines hands-on technical leadership with strategic responsibility for building AI-driven support tools, improving operational metrics, and fostering a culture of engineering excellence. The manager will coach 12-15 engineers, drive root cause analysis initiatives, and partner cross-functionally with Product and Engineering teams to influence product improvements based on customer pain points. This position is ideal for experienced technical leaders who want to balance people management with hands-on involvement in solving challenging technical problems while modernizing support operations through emerging technologies. The role requires strong technical depth in enterprise software, cloud infrastructure, and hardware ecosystems combined with the ability to communicate complex issues to executives and customers.