Sr Technical Program Manager II

This role focuses on managing the post-deployment lifecycle for enterprise RMS customers, ensuring they continue to grow and maximize their investment long after initial go-live. You'll own a portfolio of law enforcement agencies, serving as their primary technical partner for escalations, feature enablement, and operational optimization. The position bridges Professional Services and ongoing customer success by handling complex technical issues, driving feature adoption through training programs, and advocating for customer needs to the product team. This role suits someone with strong program management and SaaS enablement experience who thrives in cross-functional collaboration and wants to directly impact customer outcomes in the public safety sector. Success requires balancing strategic thinking about long-term customer growth with hands-on technical problem-solving and stakeholder management across internal teams and external agencies.