Customer Service Representative

This position supports Axon customers by investigating problems, explaining solutions, and coordinating timely resolutions across several communication channels. The representative will use established procedures and tools, record cases in Salesforce, and provide reliable information while maintaining a strong customer focus. Reporting to the Customer Service Manager, the role also includes building knowledge of Axon’s products and processes and suggesting improvements to team workflows. It would suit someone with early-career support experience, strong communication and empathy, and comfort working toward individual and team metrics. The position is based onsite in Scottsdale four days per week and requires passing a CJIS background check.