Senior Technical Account Manager, Enterprise

The Senior Technical Account Manager, Enterprise is a fractional engagement role that provides technical oversight and advocacy for enterprise customers using Axon's multi-product ecosystem. You'll act as the trusted technical advisor and escalation point for assigned accounts, proactively managing system health while being ready to travel onsite for hardware diagnostics, network troubleshooting, and deployment support. The role balances customer-facing technical work with contributions to Professional Services Operations, process improvements, and internal enablement initiatives. This position suits someone with enterprise technical support experience who can independently manage relationships with IT and operations teams, communicate complex technical concepts clearly, and thrive in a fast-paced environment requiring both strategic thinking and hands-on problem-solving across hardware, software, and networking domains.