Customer Support Lead (Onsite)

This role supports Axon’s Global Return Operations team by helping organize case queues, prioritize urgent requests, and resolve complex customer returns. The lead serves as an operational escalation point and subject-matter resource for warranty, RMA, product, and cross-functional workflow questions. They also train team members, review quality, maintain guidance materials, and help test or improve processes and tools. The position has no direct reports and partners closely with the Customer Support Supervisor and teams such as Logistics, Technical Support, and Customer Success. It suits an experienced support or operations professional who is detail-oriented, comfortable making decisions in a busy environment, and able to coach others effectively.