Senior Customer Technical Support Representative

This position provides technical assistance to Axon customers while maintaining strong service quality and performance standards. The representative will diagnose product, device, installation, connectivity, and software problems, explain solutions clearly, and escalate recurring bugs or customer trends to internal teams. The role sits within the Technical Support function and reports to the Manager of Technical Support. It suits a technically capable, customer-focused problem solver who can work independently, communicate with people of varying technical abilities, and build knowledge across Axon’s product ecosystem. Candidates should be comfortable supporting Windows, mobile devices, cloud applications, and sensitive customer information, and must pass a CJIS background check.