Software Technical Account Manager (Traveling)

The Software Technical Account Manager serves as the primary technical liaison between Axon and assigned law enforcement agencies, combining deep product expertise with genuine customer advocacy. You'll manage the full lifecycle of customer technical relationships—from deployment and onboarding through optimization and adoption—while working largely independently with significant accountability and visibility. The role requires you to diagnose and resolve complex technical challenges, lead deployment initiatives, build trusted relationships with agency stakeholders, and contribute insights that shape future product development. This position suits driven individuals who thrive in fast-paced environments, excel at cross-functional collaboration, and are passionate about leveraging technology to support public safety missions. You'll spend 80% of your time traveling onsite with customers, requiring someone comfortable with travel and capable of operating autonomously while maintaining accountability for customer outcomes.