Sr Technical Support Engineer I

This position sits within Axon’s Tier 2 Technical Support function and works directly with law enforcement agencies to diagnose and resolve challenging technical problems. The engineer will investigate device and system failures, document customer interactions, create support resources, identify product trends, and collaborate with internal teams on bugs and feature requests. The role also includes occasional frontline coverage, tier 1 mentoring, outage escalation support, and up to 10% travel for onsite troubleshooting. It suits an experienced SaaS support professional who combines strong networking and systems knowledge with clear communication, independent judgment, and a customer-focused approach. Applicants must be able to obtain and maintain CJIS clearance and handle sensitive information responsibly.