Technical Support Engineer, Axon 911

As part of Axon 911’s Global Operations team, the Technical Support Engineer serves as a senior escalation point for customers, partners, and internal stakeholders. The role involves diagnosing networking, VoIP, cloud, hardware, and application issues while meeting strict service-level expectations and minimizing disruption to emergency response services. The engineer collaborates with Development, QA, Product, and Customer Success teams to investigate defects, communicate resolutions, and improve platform stability. Additional responsibilities include strengthening observability, refining support and CRM workflows, and maintaining useful troubleshooting content. This position suits an experienced Tier 2 or Tier 3 support professional who is comfortable with SaaS infrastructure, mission-critical systems, cross-functional problem solving, and onsite work Tuesday through Friday in Scottsdale.