Technical Support Engineer, Axon 911

As a Technical Support Engineer on the Global Operations team, you'll be the frontline expert diagnosing and resolving technical issues for Axon 911's cloud-based emergency response platform that serves public safety agencies. You'll work cross-functionally with engineering, product, and customer success teams to maintain strict SLAs while troubleshooting complex problems involving networking, VoIP systems, cloud infrastructure, and monitoring tools. The role requires taking ownership of customer escalations, preventing issues proactively through monitoring expertise, and continuously improving support processes and knowledge bases. This position suits experienced support engineers who thrive in fast-paced environments, have deep technical knowledge of SaaS and mission-critical systems, and are motivated by the meaningful impact of supporting emergency response infrastructure that saves lives.