Escalation Manager

This position sits within Waymo Operations and serves as the central leader for high-priority incidents across fleet and rider operations. The manager directs immediate actions with local operations, engineering, safety, and vendor teams while maintaining clear updates for senior leadership and protecting operational continuity. After incidents, they analyze causes, track follow-up actions, and improve policies, workflows, playbooks, and escalation standards across markets. The role also supports product releases, monitors operational performance, and reinforces safety and accountability among employees and partners. It suits an experienced operations, emergency response, command center, aviation, network operations, or critical-infrastructure leader who can remain composed and decisive in 24/7 environments.