Senior Customer Technical Support Representative

This position sits within Axon’s Technical Support function and reports to the Manager of Technical Support. The representative will assist customers through channels such as phone and email, diagnose product and connectivity problems, and guide users through software installation, registration, performance, training, and damaged-device processes. They will also develop deep knowledge of Axon’s products and policies while identifying recurring issues, reporting bugs, and suggesting improvements. The role suits a technically capable, customer-oriented problem solver who can communicate clearly with people having different levels of IT experience. Success requires independent initiative, strong troubleshooting ability, and careful handling of sensitive information in a regulated public-safety environment.