Manager II, Customer Engineer - (M2)

This manager directs Field Service Engineers and coordinates their work with site leadership and customers. Responsibilities include planning labor and financial needs, managing equipment startups, inventories, warranty matters, escalations, and service agreements while maintaining customer satisfaction and uptime commitments. The position also handles hiring, training, performance goals, career development, and safety for the engineering team. It suits an experienced technical operations leader with a bachelor’s degree and 7–10 years of experience who can solve service issues, improve processes, and manage a customer-focused night-shift operation. Some travel and relocation may be required.