Manager II, Customer Engineer - (M2)

This manager leads a regional or site-based team of customer engineers responsible for equipment support, uptime, startups, warranty activity, and service commitments. The position manages staffing, training, performance goals, safety practices, inventory, escalations, and daily operational reporting. It also supports financial and workforce planning, develops service agreement opportunities, and drives improvements in technical quality and response times. The manager serves as a key contact for site management and customers, ensuring issues are resolved promptly and commitments are met. This opportunity suits an experienced semiconductor equipment or field service leader with strong technical, operational, and people-management skills.