IT Support Technician III

This position is part of Axon’s global IT Support function and serves employees across Windows, macOS, Linux, mobile devices, enterprise applications, and office technology. The technician will manage incidents through the ServiceNow queue, troubleshoot endpoint, access, connectivity, and conference room issues, and provide discreet support to users at all levels, including executives. Responsibilities also include provisioning equipment for new hires, recovering assets from departing employees, maintaining knowledge documentation, and participating in technology deployments. The role suits a customer-focused IT professional with at least two years of support experience who can work independently, communicate clearly, prioritize requests, and recognize when escalation is appropriate. Experience with enterprise tools such as JAMF, Intune, Okta, Google Workspace, and related platforms is valuable, while scripting, ITIL practices, and AV support are additional advantages.