Sr Software Technical Account Manager

This position combines technical account management with hands-on implementation and field response for Axon’s hardware and cloud software solutions. The successful candidate will guide a healthcare customer through readiness, deployment, adoption, troubleshooting, training, and operational improvement while also supporting other enterprise accounts as priorities change. They will work across internal teams and customer stakeholders to resolve complex issues, communicate risks, and lead onsite execution during launches or critical incidents. The role also involves creating repeatable playbooks, documenting lessons learned, and improving customer enablement practices. It suits an experienced technical services or customer-facing implementation professional who is comfortable with networking, enterprise technology, ambiguity, and frequent travel.